Service & Warranty

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Call 131 031 for Rheem Service in all areas.

National Network of Experts

Rheem Service is a national network of expert technicians and service agents who are highly trained in Rheem Australia’s brands, products and services.

Space heaters, like most appliances, have become more and more sophisticated as the designs incorporate increased energy efficiency and user comfort. As such, it is important that the technicians understand the correct diagnostic procedure so that a repair can be effected accurately and quickly.

Rheem technicians are supplied with the correct parts, tools and service manuals to facilitate a quick solution to any product problem.

Rheem’s dedicated service technicians are highly trained and fully licensed. We are also fully up-to-date on the latest national and state-based energy efficiency regulations and Australian Standards, ensuring peace of mind for you and your family.

Rheem Spares
Call: 1800 812 916

Call Service on 131 031

The Rheem Service contact number is available 7 days a week with Service personnel available to take your call from 8am to 8pm daily.

Rheem offer a trained and qualified national service network who will repair or replace components at the address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition can provide service work beyond the product warranty as well as preventative maintenance and advice on the operation of your water heater.

The Warranty

The Owner’s Guide & Installation Instructions which was provided with your product outlines Rheem’s Warranty as it relates to the product purchased including:

  • What is covered by Rheem’s Warranty for the Product,
  • Terms of Rheem’s Warranty and exclusions to it,
  • Entitlement to make a claim,
  • How to make a claim, and
  • The Australian Consumer Law.

If you no longer have your Owner’s Guide, you can download a current copy from the Downloads tab above.
Note: The current warranty may differ from that applicable to an older water heater. For copies of warranties applicable to older models please contact Rheem Service on 131 031.

For details about your product’s warranty, you can contact us on 131 031 or by email at warrantyenquiry@rheem.com.au (not for service bookings)

National Service

131 031